Phoenix Dyslexia Consulting aim to work transparently and openly and welcome any feedback or comment and aim to resolve any dispute quickly and appropriately.
Approval
4. For anyone purchasing services from
Phoenix Dyslexia Consulting:
• Acceptance of our services will be taken to
represent agreement to these Terms and Conditions.
Assessments
5. Specifically in regards to the assessments
provided by Phoenix Dyslexia Consulting:
Payment:
The full cost of the assessment is payable in three
instalments:
The first instalment (the deposit) is due at the time of
booking and is non-refundable.
The second instalment is due no later than 7 days before the
assessment appointment – assessments cannot proceed without this second
payment. If your appointment is rescheduled due to non-payment you may be
subject to charges under our cancellation policy.
The third and final instalment is payable upon completion of
the Assessment Report. Your report will be sent on receipt of this final
payment.
Cancellation: If you wish to cancel or reschedule your assessment:
All changes and cancellations must be notified in writing to support@phoenixdyslexiaconsulting.com Cancellation charges will apply as follows:
cancellation within 7 days of a booked session will incur a
charge equal to 50% of the deposit paid.
cancellation within 48 hours of a booked session will incur
a charge of 100% of the deposit paid.
In the unlikely event that unforeseen circumstances require
us to cancel a booking, we will endeavour to give clients a minimum of 48 hours
notice* and to reschedule the assessment.
*Please note that it is the client’s responsibility to
provide us with an emergency contact number at which they will normally be
available.
Y our data: Your final Assessment Report will be held (within your
customer record file) by Phoenix Dyslexia Consulting for 7 years. During this
time, you will be able to ask for an electronic copy of the report (there will
be an administration charge for this). We would, therefore, strongly recommend
that you keep a copy of your report securely. After this time, we will not be
able to supply you with a copy of your report.
Should you require a copy of your assessment report, would
like your report to be permanently deleted, or need changes/corrections made to
it before this time, please notify us at: support@pheonixdyslexiaconsulting.com
Following the assessment and the completion of the final
Assessment Report, all client questionnaires, all raw data test sheets and all
other personal data will be permanently deleted/destroyed. Where full payment
for our services is not received within 28 days of completion of the report,
the final Assessment Report will also be destroyed/deleted.
Data collected
5. We may collect the following Data, which includes personal Data, from
you:
a. web browser type and version (automatically
collected);
b. operating system (automatically collected);
in each case, in accordance with this privacy
policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7. Phoenix Dyslexia Consulting will collect
your Data in a number of ways, for example:
a. when you contact us through the Website, by
telephone, post, e-mail or through any other means;
b. when you use our services;
in each case, in accordance with this privacy policy.
Data that is received from third parties
8. Phoenix Dyslexia Consulting will receive
Data about you from the following third parties:
a. Google and other Main-stream analytics
Resources..
Data that is collected automatically
9. To the extent that you access the Website, we
will collect your Data automatically, for example:
a. we automatically collect some information about
your visit to the Website. This information helps us to make improvements to
Website content and navigation, and includes your IP address, the date, times
and frequency with which you access the Website and the way you use and
interact with its content.
b. we will collect your Data automatically via
cookies, in line with the cookie settings on your browser. For more information
about cookies, and how we use them on the Website, see the section below,
headed "Cookies".
Our use of Data
10. Any or all of the above Data may be required
by us from time to time in order to provide you with the best possible service
and experience when using our Website. Specifically, Data may be used by us for
the following reasons:
a. internal record keeping;
in each case, in accordance with this privacy
policy.
11. We may use your Data for the above purposes if
we deem it necessary to do so for our legitimate interests. If you are not
satisfied with this, you have the right to object in certain circumstances (see
the section headed "Your rights" below).
Who we share Data with
12. We may share your Data with the following
groups of people for the following reasons:
a. our employees, agents and/or professional
advisors - to allow the services for which you have signed up for to be
delivered.;
in each case, in accordance with this privacy
policy.
Keeping Data secure
13. We will use technical and organisational
measures to safeguard your Data, for example:
a. access to your account is controlled by a
password and a user name that is unique to you.
b. we store your Data on secure servers.
14. Technical and organisational measures include
measures to deal with any suspected data breach. If you suspect any misuse or
loss or unauthorised access to your Data, please let us know immediately by
contacting us via this e-mail address: support@pheonixdyslexiaconsulting.com
15. If you want detailed
information from Get Safe Online on how to protect your information and your
computers and devices against fraud, identity theft, viruses and many other
online problems, please visit www.getsafeonline.org. Get Safe Online is
supported by HM Government and leading businesses.
Data retention
16. Unless a longer retention period is required
or permitted by law, we will only hold your Data on our systems for the period
necessary to fulfil the purposes outlined in this privacy policy or until you
request that the Data be deleted.
17. Even if we delete your Data, it may persist on
backup or archival media for legal, tax or regulatory purposes.
Your rights
18. You have the following rights in relation to
your Data:
a. Right to access - the right to request (i)
copies of the information we hold about you at any time, or (ii) that we
modify, update or delete such information. If we provide you with access to the
information we hold about you, we will not charge you for this, unless your
request is "manifestly unfounded or excessive." Where we are legally
permitted to do so, we may refuse your request. If we refuse your request, we
will tell you the reasons why.
b. Right to correct - the right to have your
Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that
we delete or remove your Data from our systems.
d. Right to restrict our use of your Data -
the right to "block" us from using your Data or limit the way in
which we can use it.
e. Right to data portability - the right to
request that we move, copy or transfer your Data.
f. Right to object - the right to object to
our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights
set out above, or withdraw your consent to the processing of your Data (where
consent is our legal basis for processing your Data), please contact us via
this e-mail address: support@pheonixdyslexiaconsulting.com
20. If you are not
satisfied with the way a complaint you make in relation to your Data is handled
by us, you may be able to refer your complaint to the relevant data protection
authority. For the UK, this is the Information Commissioner's Office (ICO). The
ICO's contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about
you is accurate and current. Please keep us informed if your Data changes
during the period for which we hold it.
Links to other websites
22. This Website may, from time to time, provide
links to other websites. We have no control over such websites and are not
responsible for the content of these websites. This privacy policy does not
extend to your use of such websites. You are advised to read the privacy policy
or statement of other websites prior to using them.
Changes of business ownership and control
23. Phoenix Dyslexia Consulting may, from
time to time, expand or reduce our business and this may involve the sale
and/or the transfer of control of all or part of Phoenix Dyslexia
Consulting. Data provided by Users will, where it is relevant to any part of
our business so transferred, be transferred along with that part and the new
owner or newly controlling party will, under the terms of this privacy policy,
be permitted to use the Data for the purposes for which it was originally
supplied to us.
24. We may also disclose Data to a prospective
purchaser of our business or any part of it.
25. In the above instances, we will take steps
with the aim of ensuring your privacy is protected.
Cookies
26. This Website may place and access certain
Cookies on your computer. Phoenix Dyslexia
Consulting uses Cookies to improve your experience of using the Website
and to improve our range of services. Phoenix Dyslexia Consulting has
carefully chosen these Cookies and has taken steps to ensure that your privacy
is protected and respected at all times.
27. All Cookies used by this Website are used in
accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your
computer, you will be presented with a message bar requesting your consent to
set those Cookies. By giving your consent to the placing of Cookies, you are
enabling Phoenix Dyslexia Consulting to provide a better experience
and service to you. You may, if you wish, deny consent to the placing of
Cookies; however certain features of the Website may not function fully or as
intended.
29. This Website may place the following Cookies:
Type of Cookie
Purpose
Strictly necessary cookies
These are cookies that are required for the
operation of our website. They include, for example, cookies that enable you to
log into secure areas of our website, use a shopping cart or make use of
e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using
it. This helps us to improve the way our website works, for example, by
ensuring that users are finding what they are looking for easily.
30. You can find a list of Cookies that we use in
the Cookies Schedule.
31. You can choose to enable or disable Cookies in
your internet browser. By default, most internet browsers accept Cookies but
this can be changed. For further details, please consult the help menu in your
internet browser.
32. You can choose to delete Cookies at any time;
however you may lose any information that enables you to access the Website
more quickly and efficiently including, but not limited to, personalisation
settings.
33. It is recommended that you ensure that your
internet browser is up-to-date and that you consult the help and guidance
provided by the developer of your internet browser if you are unsure about
adjusting your privacy settings.
34. For more information generally on cookies,
including how to disable them, please refer to aboutcookies.org. You will also
find details on how to delete cookies from your computer.