Phoenix Dyslexia Consulting aim to work transparently and openly and welcome any feedback or comment and aim to resolve any dispute quickly and appropriately.
1. Our cancellation policy details:
• The Client and the Tutor are responsible for notifying one another in advance of any necessary changes to the agreed session. Wherever possible an alternative date will be arranged.
• Phoenix Dyslexia Consulting operates a 48-hour cancellation policy and reserves the right to charge the Client in full if a lesson/consultation is cancelled at short notice.
2. General terms:
• For any alterations or variations of these Terms and Conditions to be valid, they must first be approved by a Director of Phoenix Dyslexia Consulting.
• Unless otherwise agreed in writing by a Director, these Terms and Conditions shall prevail over any other Terms of Business or Conditions put forward by the Client.
•Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales.
4. For anyone purchasing services from Phoenix Dyslexia Consulting:
• Acceptance of our services will be taken to represent agreement to these Terms and Conditions.
5. Specifically in regards to the assessments provided by Phoenix Dyslexia Consulting:
Payment: The full cost of the assessment is payable in three instalments: The first instalment (the deposit) is due at the time of booking and is non-refundable. The second instalment is due no later than 7 days before the assessment appointment – assessments cannot proceed without this second payment. If your appointment is rescheduled due to non-payment you may be subject to charges under our cancellation policy. The third and final instalment is payable upon completion of the Assessment Report. Your report will be sent on receipt of this final payment.
Cancellation: If you wish to cancel or reschedule your assessment: All changes and cancellations must be notified in writing to firstname.lastname@example.org Cancellation charges will apply as follows: cancellation within 7 days of a booked session will incur a charge equal to 50% of the deposit paid. cancellation within 48 hours of a booked session will incur a charge of 100% of the deposit paid. In the unlikely event that unforeseen circumstances require us to cancel a booking, we will endeavour to give clients a minimum of 48 hours notice* and to reschedule the assessment. *Please note that it is the client’s responsibility to provide us with an emergency contact number at which they will normally be available.
Y our data: Your final Assessment Report will be held (within your customer record file) by Phoenix Dyslexia Consulting for 7 years. During this time, you will be able to ask for an electronic copy of the report (there will be an administration charge for this). We would, therefore, strongly recommend that you keep a copy of your report securely. After this time, we will not be able to supply you with a copy of your report. Should you require a copy of your assessment report, would like your report to be permanently deleted, or need changes/corrections made to it before this time, please notify us at: email@example.com Following the assessment and the completion of the final Assessment Report, all client questionnaires, all raw data test sheets and all other personal data will be permanently deleted/destroyed. Where full payment for our services is not received within 28 days of completion of the report, the final Assessment Report will also be destroyed/deleted.
5. We may collect the following Data, which includes personal Data, from you:
a. web browser type and version (automatically collected);
b. operating system (automatically collected);
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you ;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7. Phoenix Dyslexia Consulting will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you use our services;
Data that is received from third parties
8. Phoenix Dyslexia Consulting will receive Data about you from the following third parties:
a. Google and other Main-stream analytics Resources..
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
Who we share Data with
12. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors - to allow the services for which you have signed up for to be delivered.;
Keeping Data secure
13. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org 15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com 20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Phoenix Dyslexia Consulting to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
Type of Cookie
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.